Customer Service

Kempsey Shire Council is committed to delivering great service to our customers and the Macleay Valley community.

We also have our Mobile Service Desk, visiting towns and villages every Wednesdays. See the upcoming schedule

Our customer relationships

 In providing services to you, we will:

  • greet you politely
  • listen carefully to identify and confirm your needs
  • be honest, ethical and considerate
  • act with care and diligence
  • use clear and concise language
  • provide consistent, accurate and impartial advice
  • respect and protect the confidentiality of your information, within the law.

Find out about all the ways you can contact us.

How can we help?

Council’s professional and approachable Customer Service staff can help you with a range of matters, including:

  • payments
  • permits and licences
  • change of address
  • rates enquiries
  • companion animal registration
  • customer requests, compliments or complaints
  • development application lodgement
  • property information
  • Council business papers
  • Justice of the Peace
  • file access and retrieval
  • community information
  • sports fields and recreation
  • tree preservation
  • waste services.

What do we ask from you?

To help us provide the best possible customer experience, we ask that you:

  • provide accurate and complete information when you contact Council
  • treat Council staff with courtesy and respect
  • contact Council to make an appointment when you have a complex enquiry or know you’ll need to speak to a specific officer
  • give us reasonable opportunities to respond to any request or complaint
  • respect the privacy and safety of other community members.