Paying your rates

Your rates can be paid annually, with the total amount due on 31 August each year, or by quarterly instalments. Rate notices are sent by post, or residents can register to have them sent by email by clicking on this link: register for eNotices

 

Instalment dates each year are 31 August, 30 November, 28 February and 31 May.

Weekly, fortnightly or monthly direct debits can also be arranged.

Pay your rates using any of the following methods:

 

Online

Post Billpay

Rates and charges can be paid using Post Billpay.

 

How to make payment:

1. You will need your rates and charges notice

2. Log into Post Billpay

3. Enter the POST BILLPAY CODE: 2041

4. Enter the billpay code and reference number which can be found in the payment advice rates and charges notice section at the bottom of the notice

5. Type in your payment card details and the amount you wish to pay.

BPAY

BPAY is available through your own financial institutions internet or mobile banking platform, or by phoning your bank.

Use BPAY BILLER CODE: 4200 to pay your rates. You will also need your Customer Reference Number from your rates notice. BPAY payments made with a credit or debit card do not attract a surcharge.

How to make payment online:

 

1. You will need your rates and charges notice

2. Log in to your online or mobile banking account

3. Select BPAY and your preferred account

4. Enter the BPAY BILLER CODE: 4200

5. Enter the BPAY reference number which is located under the biller code on your bill

6. Type in your payment card details and the amount you wish to pay.

 

 

 

Phone

You can make payment over the phone by calling either Postbillpay or Council's Customer Service team. Make sure you have your rates notice and payment card details ready.

 

 

Step 1.Phone Postbillpay 

Dial 13 18 16 and follow the prompts

 

OR

 

Step 2.Phone Council Customer Service 

Dial 02 6566 3200 

 

In person

Council's Customer Service Officers can take payment in person at 22 Tozer Street, West Kempsey.

You can also pay in person at any post office or bank - please have your notice with you. Note: a minimum payment of $20 is required.

 

Direct debit

Step 1.Read our terms and conditions

Take a moment to read the Terms and Conditions of our Direct Debit Request Service Agreement(PDF, 54KB) .

Direct debits payments based on weekly, fortnightly, or monthly schedules, are calculated on the full assessment amount, from financial year to financial year, with the last day of payment being 31 May.

To amend or cancel your existing direct debit rates payments, you need to be the direct debit account holder, or have authorisation from the ratepayer such as power of attorney, to complete this form.

Step 2.Gather your documents

You'll need your bank account details and a recent rates notice handy.

 

Step 3.Fill out Direct Debit Form

Request a direct debit by filling out the form below.

For more information or help filling out this form, please contact Council Customer Service on 02 6566 3200.

Click here to view form(PDF, 131KB)

 

Mail

Please make your cheque payable to Kempsey Shire Council:

Kempsey Shire Council

PO Box 3078

West Kempsey NSW 2440 

 

Financial support

We understand that many people affected by COVID-19 and natural disasters are finding it difficult to meet their financial commitments.

If you are having genuine financial difficulties paying your rates, please contact Council on 6566 3200 to discuss your options. 

You can also fill out a Hardship Rate Relief Application(PDF, 590KB)

 

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